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Contact information to help get your questions answered.

Acentra

6802 Paragon Place, Suite 440
Richmond, VA 23230

dashicons-phone Toll Free: 1-866-725-9991

dashicons-phone Fax: 1-800-261-2774

dashicons-phone Hoosier HealthWise (HHW) Hospice Disenrollment Fax: 1-800-922-9805

dashicons-email INPriorAuthIssues@acentra.com

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(Excluding holidays: New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, and Christmas Eve or the day after Christmas to match the State Christmas Holiday Schedule).

Additional Resources

Appeals

An appeal is a request for a state fair hearing before an Administrative Law Judge with the Indiana Office of Administrative Law Proceedings (OALP). You may request a state fair hearing with OALP by mail, fax, or e-mail:

Mail: Office of Administrative Law Proceedings – FSSA Hearings
402 W. Washington St., Rm E034
Indianapolis, IN 46204

Fax: 317-232-4412
Phone: 317-234-3488 or 1-866-259-3573
Email: fssa.appeals@oalp.in.gov

Managed Care Entities (MCEs)

For assistance with members enrolled in the Healthy Indiana Plan (HIP), Hoosier Care Connect, or Hoosier Healthwise, please contact the appropriate MCE. You may access the IHCP Quick Reference Guide at https://www.in.gov/medicaid/providers/files/quick-reference.pdf

Contact Us
INPriorAuthIssues@acentra.com
P: (866) 725-9991
F: 1-800-261-2774

6802 Paragon
Place, Suite 440
Richmond, VA 23230

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