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Education & Training

Links to important training and educational Materials.

Important Updates | Important Links | How To Register For Atrezzo

Important Updates

Announcements and Updates

2025 Provider Satisfaction Survey

IHCP and Acentra Health announce the 2025 Indiana Provider Satisfaction Survey

The 2025 Indiana Provider Satisfaction Survey will be available from May. 1, 2025 until May 31, 2025.

The 2025 Indiana Provider Satisfaction Survey is your opportunity to provide feedback regarding Acentra Health services in processing prior authorization (PA) reviews, customer service, provider education and timeliness.

IHCP and Acentra Health announce the 2025 Indiana Provider Satisfaction Survey

Indiana Provider Satisfaction Survey 2025

Important Links

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  • Atrezzo Help
  • Educational Videos
  • Frequently Asked Questions
  • PowerPoint presentations
  • Step by Step Processes

Atrezzo Help

This link holds all standard Provider Portal Training Materials; including User Guides, How To's, and Videos.

File type:

Additional Units Process-Portal step through video

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2024/06/Additional-Units-video.mp4
Demonstration on the process for requesting Additional Units within the Atrezzo Provider Portal.

File type: .mp4

Acentra 2024 IHCP Works Seminar Prior Authorization What comes after submission Presentation

Acentra 2024 IHCP Works Seminar Prior Authorization What comes after submission Presentation

File type: .pptx

2024 IHCP Works Seminar Acentra Prior Authorization Overview Presentation

Final copy Acentra 2024 IHCP Works Seminar Acentra Prior Authorization Overview Presentation

File type: .pptx

Speech Therapy Prior Authorization Presentation

Speech Therapy Prior Authorization Presentation

File type: .pptx

Speech Therapy Provider Educational Presentation Part 1

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2024/11/Speech-Therapy-Provider-Educational-Presentation-Part-1.mp4

File type: .mp4

Speech Therapy Provider Educational Presentation Part 2

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2024/11/Speech-Therapy-Provider-Educational-Presentation-Part-2.mp4

File type: .mp4

Acentra PT and OT Update Presentation

Acentra PT-OT Presentation

File type: .pptx

PT and OT Updated Presentation Video Part 1

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2024/12/PT-update-part-1.mp4

File type: .mp4

PT and OT Updated Presentation Video Part 2

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2024/12/PT-update-2.mp4

File type: .mp4

Dental PA Submissions Step by Step

Dental step by step

File type: .docx

Home Health PA Submissions step by step

Home Health Step by Step guide

File type: .docx

Hospice PA Submissions step by step

Hospice step by step

File type: .docx

Atrezzo-How to Add a User

How to Add a User - Quick Reference Guide

File type: .pdf

Atrezzo-How to Add Additional Providers

How to Add Additional Providers - Provider Admin Quick Reference Guide

File type: .pdf

How to Reset Password or Unlock Account

How to Reset Password or Unlock Account - Quick Reference Guide

File type: .pdf

How to Update User Profile

How to Update User Profile - Quick Reference Guide

File type: .pdf

Provider Portal Registration Overview

Provider Portal Registration Overview

File type: .pdf

Atrezzo Portal MultiFactor Registration and Login Process – Current External Users

Atrezzo Portal MultiFactor Registration and Login Process - Current External Users

File type: .pdf

Atrezzo Portal MultiFactor Registration and Login Process – New External Users

AC.ANG.UG.001 Atrezzo Portal MultiFactor Registration and Login Process - New External Users FINAL 5.5.2025

File type: .pdf

Frequently Asked Questions (FAQ)

FAQs

File type: .pptx

Durable Medical Equipment Prior Auth Provider Education Presentation

Acentra DME Presentation

File type: .pptx

Durable Medical Equipment PA presentation part 1

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2025/01/Durable-Medical-Equipment-PA-presentation-part-1.mp4

File type: .mp4

Durable Medical Equipment PA presentation part 2

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2025/01/Durable-Medical-Equipment-PA-presentation-part-2.mp4

File type: .mp4

Step by Step guide for the Process for Requesting Additional Units recertification or concurrent reviews

Process for Requesting Additional Units, recertification or concurrent reviews

File type: .pptx

Acentra-Outpatient Behavioral Health Presentation

Acentra OP BH Presentation

File type: .pptx

Acentra-Inpatient Behavioral Health Presentation

File type: .pptx

Behavioral Health Outpatient Educational Offering Part 1

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2025/02/Behavioral-Health-Outpatient-Educational-Offering-Part-1.mp4

File type: .mp4

Behavioral Health Outpatient Educational Offering Part 2

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2025/02/Behavioral-Health-Outpatient-Educational-Offering-Part-2.mp4

File type: .mp4

Behavioral Health Inpatient Educational Offering Part 2

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2025/03/Behavioral-Health-Inpatient-Educational-Offering-Part-2-1.mp4

File type: .pptx

Behavioral Health Inpatient Educational Offering Part 1

https://inmedicaidffs.acentra.com/wp-content/uploads/sites/3/2025/03/Behavioral-Health-Inpatient-Educational-Offering-Part-1-1.mp4

File type: .pptx

Acentra Health Behavioral Health PRTF and MRO educational offering

Acentra-BH-MRO-PRTF-Presentation

File type: .pptx

Learn how to register for Atrezzo

Provider Portal Registration Guide

Atrezzo Provider Portal Registration and Help Desk

Atrezzo is a configurable, flexible, fully integrated, web-based solution that provides the capability to manage the healthcare experience of individuals across a continuum of health care services including Utilization Review, Care Management, and Assessments.  Atrezzo’s Provider Portal is an important component of our system and is proven to alleviate the burdensome authorization request processes often required by other systems. Our portal functionality allows providers to submit requests through direct data entry into the portal and upload documents 24-hours a day, 7 days a week, with Atrezzo immediately validating acceptance of the submission and notifying the provider. Atrezzo’s rules engine and embedded workflows guide the provider through the submission.

Contacting the Acentra Health Service desk:

https://acentra.com/service-desk/#self-service-password-reset

Contact Us
INPriorAuthIssues@acentra.com
P: (866) 725-9991
F: 1-800-261-2774

6802 Paragon
Place, Suite 440
Richmond, VA 23230

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